We have tried to answer the most frequently asked questions below.
But if you still need to speak to us you can call +44 (0)1144 000 501 (Monday-Friday, 9am to 5pm). Or email customers@katto.shop .
You can contact us by calling +44 (0)1144 000 079 (Monday-Friday, 9am to 5pm). Or email us at customers@katto.shop .
You can now get a personalised knife recommendation by taking our short knife quiz. Click here to get started.
All our knives are handmade in our Sheffield workshop by our craftspeople Mike, Caroline and Ian. You can find out more about our workshop by clicking here.
We use a Japanese steel called AUS-10 in all our blades. It has an HRC rating of 58-60.
We believe this makes our knives strong but flexible; and ultra sharp without being brittle or difficult to sharpen.
We use only the most sustainable FSC Certified woods for all our products.
As a responsible retailer we take age verification with restricted products such as knives and scissors very seriously.
We use the UK government approved online tool Age Checked. And use age verified delivery with a Challenge 25 policy for all deliveries.
UK
We offer free next day delivery with all UK orders over £50. Place your order before 12pm Monday to Friday for same day dispatch. Orders placed after 12pm (or on weekends) will be dispatched on the next working day. Shipping costs £5 for orders under £50.
USA
Free express shipping is included with all USA orders over £100. It takes 3-5 days for your order to be delivered.
EU / Rest of World
Express shipping to all other countries is charged at £25 per order. It takes 3-5 days for your order to be delivered.
Simply wash your knife using warm water and dish soap. Dry immediately after washing.
We do not recommend putting your knife (or any of our wooden products) in the dishwasher. Doing so will damage the wood and may scratch the blade.
We use a stainless steel for all our blades which should not rust.
However, from time-to-time, small areas of oxidisation can occur on the black part of our knives due to their high carbon content.
Simply remove this with a dry cloth and apply a small quantity of olive oil to the blade with kitchen paper.
This will seal the blade and prevent it happening again.
We recommend sharpening your knife with a Japanese whetstone; or whichever method you are best at.
We run Sharpening Masterclasses in London where you can learn to use whetstones. And we offer a free postal sharpening service to all members of Katto Rewards.
To find out more about this service click here.
