We have tried to answer the most frequently asked questions below.
But if you still need to speak to us you can email customers@katto.shop.
Email customers@katto.shop and our team will come back to you right away.
We are proud to send packages all around the World including the US, Australia and Europe. See below for shipping rates and return instructions.
UK
We offer complimentary next day delivery with all orders over £50. Order before midday for same day dispatch. Orders placed after midday (or on weekends) will be dispatched on the next working day.
IRELAND & EU
We offer free express shipping (3 to 5 day) to all European countries (including the Republic of Ireland) for orders over £100. Please note that you may have to pay import duties and VAT.
USA
We offer free express shipping (3 to 5 day) to all US customers. Please note that you may have to pay import duties and taxes.
REST OF THE WORLD
We offer express shipping (7 to 10 day) to all other countries (including the Republic of Ireland) for a flat fee of £25. Please note that you may have to pay import duties and VAT.
We offer free 100 day returns for all orders (except those with engraving). For UK customers we cover all the costs of returning an item. International customers are responsible for returning their items to us.
Yes. All orders are covered by our two year warranty. During this time if your item breaks or has a fault we will organise for it to come back to use for repair or replacement.
You can read our warranty in full by clicking here.
As a responsible retailer we take age verification with restricted products such as knives and scissors very seriously.
We use the UK government approved online tool Age Checked. And use age verified delivery with a Challenge 25 policy for all deliveries.
If you have any issues with age verification simply email customers@katto.shop.
Our workshop is the Neepsend district of Sheffield near the banks of the River Don. Find out more about the workshop by clicking here.
Please note that for the time being we are not able to welcome visitors to the workshop. However we hope to do so in the future.
Wash your knife (and any other of our wooden handled products) using warm water and dish soap. Dry immediately and store safely.
We do not recommend using a dishwasher.
Sharpen your knife to 15 degrees on each side using whichever method or tool you are best at. We recommend purchasing one our sharpening stone kits which includes a QR code to view a video explainer.
Yes. We offer free sharpening to all members of our loyalty program, Katto Rewards. Find out more about this by clicking here.
